About Us:
Stockdale Capital Partners is a real estate investment firm focused on opportunities across the Western US. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.
Responsibilities:
- Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations.
- Diagnose, troubleshoot, and maintain Windows 10/11 computers.
- Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
- Manage and resolve issues related to mall security cameras.
- Assist users with remote support for technical issues.
- Monitor and respond to tickets within the company’s IT ticketing system.
- Maintain IDF rooms and IT equipment in clean condition.
- Provide technical guidance to end-users on IT tools, systems, and processes.
- Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
- Help write and maintain IT knowledgebase documentation.
- Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
- Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
- Travel to our HQ office in Los Angeles and to other office locations including out of state when requested.
Preferred Experience and Skills:
- Proven experience in providing technical support in an IT environment.
- Proficiency with Office 365 applications.
- Strong knowledge of Windows 10/11 operating systems.
- Capable of troubleshooting and replacing computer hardware.
- Experience with video conferencing tools (Zoom and MS Teams).
- Familiarity with VOIP systems.
- Patching and mounting network equipment on racks.
- Familiarity with Microsoft Entra
- Some knowledge of Windows Server operating system.
- Some knowledge of Audio/Visual systems.
- Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.
Key Attributes:
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach to IT support.
- Ability to lift equipment and boxes as needed.
- Must have own reliable transportation.
Why Join Us?
- Competitive salary based on experience.
- Opportunity to work in a collaborative environment.
- Gain experience with diverse IT systems and tools.
- Be part of a team dedicated to delivering high-quality IT services.
How to Apply:
If you are passionate about IT and eager to contribute to a thriving team, we want to hear from you! Please send your resume and a brief cover letter highlighting your relevant experience to: careers@stockdalecapital.com
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