Program Manager
Full-time, non-exempt with full benefit package
Hours: 40 hours/week. Monday - Thursday: work from the office, Friday: remote.
Occasional evenings and weekends due to various events.
Salary range: $50,000-$55,000 DOE
Cancer Support Community Valley/Ventura Santa/Barbara is a non-profit organization providing supportive care to cancer patients/survivors and their families at no cost. As an integral member of the Cancer Support Community team, the Program Manager is responsible for coordinating ongoing programs and developing mission-focused special events, fulfilling participants’ needs, supporting the Clinical Team’s mission delivery, and cultivating and maintaining positive relationships with community partners.
Essential Duties/Main Responsibilities:
Program Management: Responsible for developing, implementing, and executing ongoing and new programs tailored to the needs and interests of community members impacted by cancer.
- Educational Workshops & Social Events: Oversees planning and execution, including recruiting speakers, coordinating logistics, hosting events, and conducting post-event surveys in collaboration with the Program & Clinical Director, staff, and volunteers.
- Wellness Classes: Ensures smooth operation of existing classes and implements new ones based on community needs.
- Program Promotion & Marketing: Updates the website, newsletter, and social media; creates program materials such as lists, flyers, and press releases in collaboration with the Development Coordinator.
- Stakeholder Relationships: Builds and maintains positive relationships with workshop speakers, class instructors, program volunteers, and other stakeholders to foster successful collaborations.
- Program Database Management: Collects and accurately enters attendance data into the program database and generates reports as needed.
- Community Needs Assessment: Conducts surveys and analyzes results to ensure programs align with the community's evolving needs.
- Patient Navigation: Addresses program inquiries through calls, emails, and visits, offering comprehensive information about Cancer Support Community programs and relevant community resources. Patient Navigation training will be provided.
- Referral Management: Handles referrals from community healthcare providers, ensuring referred individuals are connected to appropriate services and resources promptly and effectively.
- Program Materials: Ensures healthcare providers and other partners in the community are equipped with up-to-date program marketing materials.
- Onboarding New Participants: Manages the onboarding process, including sending New Visitor Forms, scheduling and reminding participants about Orientation/Welcome Meetings.
- Orientation Meetings: Conducts Orientation/Welcome Meetings, introduces newcomers to Cancer Support Community programs, and helps them navigate available services.
- Intake Interview Coordination: Coordinates intake interviews by connecting new participants with clinical staff.
- Distress Screening: Provides and collects distress screening assessments, sharing results with the Program & Clinical Director and Clinical Staff for follow-up.
- Database Management: Ensures accurate data entry of New Visitor Forms and participant information into the database.
Clinical Team Support
Provides administrative and logistical support to ensure timely and efficient delivery of services by the Clinical Team.
- Program Assistance: Supports facilitators and interns with online program tools, technical needs, member rosters, and attendance sheets.
- In-Person Program Support: Books meeting rooms and ensures necessary supplies are available for in-person support groups, counseling, intakes, and supervision sessions.
Abilities, Skills, and Knowledge – Minimum Requirements
- Work Ethic & Commitment: Demonstrates exceptional engagement, reliability, and dedication to the role.
- Professionalism: Exhibits punctuality, dependability, and trustworthiness.
- Critical Thinking & Innovation: Displays excellent analytical skills to identify areas for improvement and implement creative, impactful programs.
- Organizational Skills: Excels in managing multiple priorities, staying organized, and effectively multi-tasking.
- Communication: Possesses strong written and verbal communication skills.
- Flexibility: Maintains a flexible work schedule to accommodate workshops and special events, including occasional evenings and weekends.
- Technical Proficiency: Demonstrates excellent computer literacy, including proficiency with Microsoft Office 365, Google Drive, and a willingness to learn new digital tools.
- Interpersonal Skills: Builds effective relationships with administrative and clinical staff, interns, volunteers, Board members, healthcare providers, and participants (cancer patients and their families).
- Confidentiality: Adheres strictly to confidentiality standards regarding sensitive participant information.
- Language Skills: Bilingual fluency in Spanish is preferred.
To apply, please send all resumes to jobs@cancersupportvvsb.org with "Program Manager" as the subject. To learn more about Cancer Support Community Valley/Ventura/Santa Barbara, please visit www.cancersupportvvsb.org.
