The Manager role provides oversight and supervision of intensive case management work focused on sustaining tenancy of residents and clients who experienced chronic homelessness or are at risk of experiencing homelessness. Services include assessment; implementing and monitoring Individual Service Plans and Housing Success Plans; care coordination with ECMs, VCBH and other agencies meant to meet each client’s specific needs related to housing, health, mental health, and income; crisis intervention; and implementation of individual and communal programs that promote self-sufficiency by teaching life and other skills. The role may retain some escalated caseload.
The Manager is responsible for oversight of data quality and compliance with various reporting requirements (e.g. MCPs and VCBH’s contracting and regulatory requirements), and for maintenance of records and files. They oversee the administrative cycle of Community Supports (authorizations, claims, payments) for their direct reports. They coordinate and collaborate with property management to resolve escalated issues. As a leader in the Division, the Manager also assists with division-wide administrative tasks, data recording/reporting, and any special projects, as needed.
The Manager is responsible for oversight of data quality and compliance with various reporting requirements (e.g. MCPs and VCBH’s contracting and regulatory requirements), and for maintenance of records and files. They oversee the administrative cycle of Community Supports (authorizations, claims, payments) for their direct reports. They coordinate and collaborate with property management to resolve escalated issues. As a leader in the Division, the Manager also assists with division-wide administrative tasks, data recording/reporting, and any special projects, as needed.
